Delivery & Returns Information
Returns Policy - European Law
Distance Selling Regulations: - "Unwanted goods"
Under the Distance Selling Regulations, you have the right to a "cooling off period" during which you may cancel your order without giving a reason. When you receive the goods, you have the right to change your mind and return the goods within 10 (ten) working days of receiving them.
Provided that the package is unopened, you will receive a full refund of the cost of purchase, including shipping charges. You will, however, be responsible for paying the cost of returning the goods, or for paying the cost of our collecting the goods from you. For your protection, please ensure that a signature is requested from us on our receiving them. If you exercise your right to cancel, your money will be returned within 30 days of our safely receiving the returned goods. Sheet music, CD's or DVD's cannot be returned due to copyright law, likewise reeds cannot be returned due to health and safety.
Sale of Goods Act 1979: - "Faulty goods"
If you receive goods that are damaged, faulty, or not what you ordered, please notify us by e-mail within 14 days of receipt. We will then either replace the goods or authorise you to return them within 14 days of receipt for a full refund. The cost of returning the goods by surface mail will be refunded to your credit card or by cheque, immediately we receive them.